Online software support

Premium Software Support is a single support incident that you can purchase to get help with Windows or Office questions, via phone or chat. You can purchase one-time Premium software support only from Microsoft customer support. Contact us to purchase Premium software support. Contact Microsoft support online , and a support advocate will assist you with purchasing Premium software support. Our support experts make their best effort to resolve your issue.

You can view and manage all of your purchases at account. General More Premium software support can be purchased in the following countries. You can use Premium software support for help with Windows or Office.

Premium software support is one-time use only. Need more help? Expand your skills. Find out if a particular tech service has worked in your industry or an industry with similar needs. Reputation: The best tech support services have a good reputation for providing solid, reliable support.

Devices Which devices do the service support? PCs: Most individuals and businesses need occasional support for desktop and laptop PCs. Printers and scanners: Printers and scanners can sometimes go on the fritz or have inexplicable trouble communicating with the server. Routers: For freelancers and businesses, issues with a router can mean losing a lot of business until the situation is resolved. Mobile devices: More and more, individuals are turning to mobile devices to perform tasks and conduct business.

Make sure that mobile devices are part of the coverage if you rely on them. Support quality The best services help customers resolve issues as quickly as possible. Free trial: Some companies offer a free or reduced cost trial period that gives you time to decide if you like a product before signing a contract.

Microsoft or Apple certified: The best tech support services are certified by Microsoft or Apple, or both if you plan to have them work on products from both companies. This means that technicians have the proper training and know how to properly fix these products.

Security: Any tech support service should ensure that they are working on an encrypted connection. Otherwise, anyone accessing your servers remotely could access valuable information.

Diagnostics: Diagnostics support includes periodic checks on hardware and software to spot potential failures, conflicts and software-related issues. Virus and malware help: When computers are infected with viruses or malware, tech support services remove them and restore the computer.

Data recovery: If a computer or computer network has been compromised, sometimes data is lost. Customized support Some people need constant help and immediate support, while smaller businesses or individuals only need occasional help. Self-help tools: Some tech support services offer valuable self-help tools that can help you take care of small problems easily.

As-needed service: Some companies need constant on-site maintenance while others only need a quick job performed now and then. Look for a company that offers a custom structure that fits your specific needs. Direct access: Some tech services offer direct access to the specialists and services that an individual or business needs based on their account profile.

This can save time in waiting to reach a service representative or having to be redirected to a different department. Types of tech support companies Retail shop for computer novices Computer owners can bring their devices to retail shops and receive help from tech experts. Comprehensive support These services offer both on-site and remote tech support. Tech support FAQ What is computer technical support? Computer technical support helps users with their computers , tablets, cell phones and other electronic devices by providing: Diagnostic services Troubleshooting Maintenance Repairs Users can receive computer technical support in person, by phone or online.

What is Level 1 tech support? Level 1 tech support is first-level customer assistance for handling basic issues. Remote IT support costs depend on several factors, including: Whether you have a warranty or service plan The type of service being provided Companies that offer remote IT support may charge by the hour or a flat rate.

How much does it cost to fix a computer? Repair prices vary depending on what service or repair you need. Keep in mind that some companies charge by the hour while others offer flat rates. What are remote support tools? Remote support tools allow an IT technician to connect to a device via the internet and assist an end user remotely. Remote support tools include desktop sharing, file transfer and file synchronization. What is the difference between technical support and customer service?

Technical support and customer service are two different things: Technical support focuses on resolving a technical problem with a product. Customer service focuses on the experience of the customer before, during and after the purchase of a product or service. Not sure how to choose? Get buying tips about Tech Support Services delivered to your inbox. Thank you, you have successfully subscribed to our newsletter! Homeowners can choose to pay monthly or annually, and businesses can work with Tech to Us directly to set up a preferred service plan.

Fast business response time : Tech to Us understands that tech problems slow businesses down, which is why they guarantee a maximum one-hour response time for all businesses with a service plan.

Home customers can enjoy immediate access to a service tech through phone or chat. Unlimited devices : All home service plans include support for unlimited devices as well as unlimited PC tune-ups. Software support services may include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.

Services may be delivered by a product vendor, a consulting firm or third-party software maintainers. Software products and technologies covered under this category include commercial and custom operating systems, application software, and infrastructure software. Software support services do not include software license code updates and upgrades, which vendors often report as software maintenance. The segments covered in software support map directly to market segments covered in Gartner software market statistics.

Download eBook. Join your peers for the unveiling of the latest insights at Gartner conferences. Expert insights and strategies to address your priorities and solve your most pressing challenges. January 14 p. Remote Support and Meetings.

Remote Support and Meetings is a cloud-based remote support platform that allows users to conduct online training, meetings and demonstrations. TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. The tool supports webcams for ind ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks.

The solution supports Windows, Mac and Linux operating systems. It all RemoteToPC is a remote access management solution that helps IT organizations of all sizes monitor applications and devices to provide support services and training to clients.

The platform comes with a notification system, which RemoteCall is a remote support solution that helps businesses streamline processes related to screen capturing, remote reboot, file sharing, and more from within a unified platform. It lets staff members conduct video or voice cal Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.

Acquire equips you with the tools to r SecureLink is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging Zero Trust principles, machine learning Splashtop SOS is a remote support solution that lets help desk, support and IT teams provide on-demand remote technical support to internal and external stakeholders.

It enables customer support professionals to access various dev Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response I This cloud-based system frees IT departments from clunky, server-based solutions, offering on-the-go mobility, powerful features, and flexible pricing Slack vs TeamViewer.

Webex vs Freshdesk. Remote Support vs ConnectWise Control. Wrike vs AnyDesk. Zoho Meeting vs Freshservice. If your small to midsize business SMB serves a global customer base and has remote employees working out of different locations, you will invariably have to manage technical support for tons of different applications and devices. As a result, offering on-site support becomes a drain on the company's resources. This is where remote support software steps in, allowing a small IT team to check and fix errors with many different systems—including laptops, desktops, servers, mobile devices and more.

However, selecting the right remote support solution, among the many available in the market, means understanding the differences in pricing, functionality and other parameters.

This Buyer's Guide intends to offer you exactly these insights and help you make a better purchase decision. What Is Remote Support Software? Common Features of Remote Support Software? What Type of Buyer Are You? Remote support software allows you to access and control any device from a remote location. It is primarily used by IT support technicians to resolve the issues faced by end-users.

A typical example is a seller of computer systems offering post-sales remote technical support to customers, or an internal IT team remotely configuring the devices of a geographically dispersed workforce. The core functionality of remote support tools is gaining control and access of the remote device.